We want you to be fully satisfied every time you purchase from us. Occasionally though, we know you may wish to return items, so below is our returns policy:
You can return all or some of the goods and receive a refund for those items returned, if you do so in accordance with our 7-day returns policy. This is outlined in full here.
DELIVERING YOUR GOODS
Deliveries are normally made within 1-2 working days of despatch unless your goods are being sent outside of the UK. All deliveries are now sent by DPD/Interlink Express with a next day delivery date in most cases in the UK.
Please ensure that someone is available at your delivery address to accept the goods, as a signature is required. If you are not present when the delivery is attempted, you will be left a card informing you what to do next. You will receive both a text and email with tracking information if details are provided.
Autograph do not charge any customs duties on international shipments. If any additional customs charges are incurred during your shipment, they are not calculated or monitored by us nor are they the responsibility of Autograph. While we do not expect there will be any additional charges attached to your order, we recommend that you check with your local customs officials or Post Office for more information regarding importation taxes/duties that may be applicable to your online order with us.
PLEASE NOTE: The majority of our International orders will be delivered via DPD Classic, DPD Air Classic and DPD Air Express.
International customers may receive an additional email when we receive the order. This is to confirm identity and delivery address due to increased security procedures required for overseas transactions. Normally we will require a copy of the credit card used and a copy of a current utilities bill or bank statement showing the delivery address.
Delivery is FREE if your order is over £250 and delivered within the United Kingdom. If your order is to be delivered outside the United Kingdom your order must be over £750 to qualify for FREE delivery. However if items are over 2 kilos, then we will have to make charge for delivery regardless of delivery address.
Whilst we have a Delivery Policy as outlined above and whilst we will use our best endeavours to meet those standards, because delivery is carried out by third party organisations we cannot guarantee the delivery times and periods as above stated.
At autograph we value safety in online shopping, this is why we work with Sage Pay, the UK’s leading online payment processor. Sage Pay process over 4 billion secure payments a year, offering the highest global standards of encryption ensuring security in our customers card details. Sage Pay allow us to offer 3D Secure transactions which work to tackle fraud.
We also accept payment by PayPal, one of the safest, fastest and well-known methods of payment online.