CHRISTMAS RETURNS PERIOD EXTENSION - Orders placed in December will have until 7 days from the 25th Dec to request a return to allow for unsuitable gifts.
We want you to be fully satisfied every time you purchase from us. Occasionally though, we know you may wish to return items, so below is our returns policy:
We do not exchange goods, unless agreed in correspondence between ourselves and you, and would ask that you return your item in accordance with our Returns Policy above and re-order the replacement on our web site.
All items must be returned to us in accordance with our Returns Policy before a refund is issued. In the case of faulty items we reserve our position until we have had an opportunity to examine the goods.
Refunds are processed withing 24 hours of receiving your returned items but this can take time to reach your bank account, especially if you are an international customer. Refunds will be credited to the original purchaser's credit/debit card excluding shipping charges. International customs duties and sales taxes are non-refundable.
As an alternative to a credit/debit card refund, you can request an Autograph store credit voucher that can be used against future purchases. Please notify us prior to sending the goods back if you require this.
Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any item within seven working days of delivery. However, we regret that we cannot accept cancellations of orders where the item has been worn, not in its original condition or without all packaging and tags intact. In the case of underwear, lingerie and swimwear items, unless faulty these can only be cancelled if they are unworn and have their hygiene strips in place. To cancel a contract, please email us at email@example.com regarding the matter. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty. Please return the goods within seven days of receipt of an acknowledgement email from ourselves. When returning the goods please provide a full description of the fault in the package and send it to us in its original condition with all packaging and tags etc. intact.