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ORDERS

All orders received before 2.00pm Monday - Friday will normally be dispatched the same day. Orders received after 2.00pm, at weekends or on public holidays will be sent the next working day.

If there is a problem with your order that prevents us from despatching it, for example it is not currently in stock in our store, then we will normally contact you within 24 hours of the order being received by us or on the next working day.

DELIVERING YOUR GOODS

Deliveries are normally made within 1-2 working days of despatch unless your goods are being sent outside of the UK. All deliveries are now sent by FedEx with a next day delivery date in most cases in the UK.

Please ensure that someone is available at your delivery address to accept the goods, as a signature is required. If you are not present when the delivery is attempted, you will be left a card informing you what to do next.

OVERSEAS ORDERS

Autograph does not charge any customs duties on international shipments. If any additional customs charges are incurred during your shipment, they are not calculated or monitored by us nor are they the responsibility of Autograph. While we do not expect there will be any additional charges attached to your order, we recommend that you check with your local customs officials or Post Office for more information regarding importation taxes/duties that may be applicable to your online order with us.

International customers may receive an additional email when we receive the order. This is to confirm identity and delivery address due to increased security procedures required for overseas transactions. Normally we will require a copy of the credit card used and a copy of a current utilities bill or bank statement showing the delivery address.

DELIVERY CHARGES

United Kingdom £6, Mainland Europe £15, Canada £12, USA £12, Japan £25, Rest of World £30

Delivery is FREE if your order is over £250 and delivered within the United Kingdom. If your order is to be delivered outside the United Kingdom your order must be over £500 to qualify for FREE delivery. However if items are over 2 kilos, then we will have to make charge for delivery regardless of delivery address.

Whilst we have a Delivery Policy as outlined above and whilst we will use our best endeavours to meet those standards, because delivery is carried out by third party organisations we cannot guarantee the delivery times and periods as above stated.

STORE COLLECTION

We are now offering a Store Collection service for no charge, which can be selected from the Delivery drop down list. Please use your billing address in the 'Delivery Address' section. You will receive a confirmation e-mail from the store to let you know the order is ready for collection. If your item has not been collected within 14 days of the date of purchase, your order will be cancelled and refunded. In order to collect your item(s) you must bring a copy of your order confirmation e-mail and a valid form of identification.

 

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RETURNS POLICY

CLICK HERE TO DOWNLOAD OUR RETURNS FORM

We want you to be fully satisfied every time you purchase from us. Occasionally though, we know you may wish to return items, so below is our returns policy:

    1. You can return all or some of the goods and receive a refund for those items returned, if you do so in accordance with the following procedure:-We reserve the right to refuse returns if the aforementioned procedure is not followed and we emphasise that the time limits are strict.
      1. Within 7 days from the date of delivery you must email us at info@autographmenswear.com and request a RAN number.
      2. You will receive an email with a Returns Authorisation Number (RAN) and then download our Returns Form.
      3. Within 7 days from the sending of the email to you the items must be returned clearly displaying the RAN on the outside and inside of the package together with the completed Returns Form to this address: Autograph, 15-17 Ethel Street, Birmingham. B2 4BG
      4. Goods must be returned in their original unworn condition and with all packaging and tags still attached. We strongly advise all customers to check garments thoroughly upon delivery before removing any attached tags. We will not accept returns for any non-faulty items or items that have been worn and tags removed. Upon receipt of an order, if any item has been received with no tags, customers should notify us by email to info@autographmenswear.com on the day of delivery if they wish to return the item.
      5. We strongly recommend that you use a recorded-delivery service or a courier that will offer proof of delivery. Proof of posting is not proof of receipt and all goods remain the responsibility of the customer until they are received back by Autograph. Please ensure that you have adequate insurance in place. Please wrap the package safely and securely.
      6. In the case of underwear, lingerie and swimwear items, unless faulty these can only be returned if they are unworn, have their hygiene strips in place and if tried on, were done so while wearing existing underwear.
    2. In the case of goods that are faulty you retain your Statutory Consumer rights as afforded to you under UK law at the point of sale. If you feel the goods are faulty then we require you to log on to your account and follow the procedure for returning goods as above stated. If you have overrun your time period for returning goods please email info@autographmenswear.com and we will contact you.
    3. Where you say the goods are faulty we will not accept as faults, fair wear and tear to the goods or where they have been handled negligently by you or damaged after delivery.
    4. Delivery costs are not refundable unless the goods are found to be faulty.
    5. We reserve the right to refuse returns if our returns policy is not followed.

12. EXCHANGES AND REFUNDS

  1. We do not exchange goods and would ask that you return your item in accordance with our Returns Policy above and re-order the replacement on our website All items must be returned to us in accordance with our Returns Policy before a refund is issued. In the case of faulty items we reserve our position until we have had an opportunity to examine the goods.
  2. Refunds are processed within 24 hours of the returned items being received but this can take time to reach your bank account, especially if you are an international customer. Refunds will be credited to the original purchaser's credit/debit card excluding shipping charges. International customs duties and sales taxes are non-refundable.
  3. As an alternative to a credit/debit card refund, you can request a Autograph store credit voucher that can be used against future purchases. Please complete the returns note fully so that we know if you require a refund to your card or a store credit voucher.

13. CANCELLING YOUR ORDER

  1. Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any item within seven working days of delivery. However, we regret that we cannot accept cancellations of orders where the item has been worn, not in its original condition or without all packaging and tags intact. In the case of underwear, lingerie and swimwear items, unless faulty these can only be cancelled if they are unworn, have their hygiene strips in place and if tried on, were done so while wearing existing underwear. To cancel a contract, please log onto your account on our website and follow the procedure returns. An email will be sent to you with a RAN. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty. Please return the goods within seven days of receipt of the RAN. When returning the goods please provide a full description of the fault in the package and send it to us in its original condition and with all packaging and tags etc. intact.

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GENERAL PRIVACY POLICY

This privacy statement sets out how Autograph Ltd ("we" "us" or "our"), who operate this web site located at www.autographmenswear.com ("Site"), use the information you give us. We may change this privacy statement at any time by posting such changes on the Site. Your continued use of the Site after notice of changes shall mean you have agreed to the new privacy statement.

We are committed to respecting your privacy. Once you choose to provide us with any information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement. By using the Site you agree to this use.

WHAT WE COLLECT

We may collect the following information:

Where you request a catalogue or order products, we will collect your title, name, contact details, delivery address, billing information, transaction and credit card information. We may also ask you to provide us with information regarding your personal or professional interests, demographics, experiences with our products, and contact preferences in order to provide you with further correspondence about our products and services.

WHAT DO WE DO WITH THE INFORMATION WE GATHER?

We require this information to understand your needs and provide you with a better service. In particular, we may use your information for the following reasons:

  • internal record keeping;
  • analysis purposes to develop and improve our products and services;
  • to allow our representatives to follow up, either by e-mail, phone or mail, people who have purchased goods from our site as part of our customer care procedures;
  • to administer any prize draws or competitions you might enter;
  • from time to time, to contact you for market research purposes. We may contact you by e-mail, phone or mail.
  • for the prevention and detection of fraud or if the law permits or compels us to disclose it or we otherwise have a duty to disclose it to a third party;
  • or to pass to anyone whom we transfer our rights or obligations to under our Terms (such as subcontractors and couriers);
  • or WHO WE SHARE THE INFORMATION WITH AND YOUR CHOICES

 

When you use this Site and have not advised us to the contrary, you are agreeing that we may use your information for the purposes set out in this privacy statement.

We may pass information about you to the following, who may use it for the same purpose as set out above:

  • to other divisions of Autograph.
  • to employees and agents of Autograph to administer any accounts, goods/services provided to you by Autograph now or in the future;
  • to agents who profile your information to allow us to tailor the goods/services we offer to your needs;
  • and to other organisations for the administration of any competitions/prize draws which you enter.

 

OUR MARKETING

Unless you say otherwise, we may use your information to contact you about special offers, goods and services.

You may change your mind at any time by writing to us at: Customer Services, Autograph, 15-17 Ethel Street, Birmingham B2 4BG or emailing: info@autographmenswear.com

OTHER WEB SITES

Our web site may contain links to enable you to visit other web sites of interest easily. However, once you have used these links to leave our site you should note that we do not have any control over that other web site. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the web site in question.

HOW WE USE COOKIES

A cookie is a piece of text that asks permission to be placed on your computer's hard drive. Once you agree, your browser adds that text in a small file. We currently only use "session cookies" on the Site. These are temporary and are automatically deleted when the browser is closed.

A cookie does not give us access to your computer or any information about you, other than the data you choose to share with us. This practice is strictly in force. You may set your web browser (Microsoft internet explorer or Netscape navigator) to notify you of cookie placement requests or decline cookies completely. If you decline cookies completely, you will not be able to shop on this site. You can delete the files that contain cookies - those files are stored as part of your internet browser.

If you have any queries in connection with this privacy policy then please contact us at:

Customer Services, Autograph, 15-17 Ethel Street, Birmingham B2 4BG

Or emailing to: info@autographmenswear.com


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